Label Printing Troubleshooting
Contents
Chapter 1 |
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Chapter 2 |
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Chapter 3 |
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Chapter 4 |
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Chapter 5 |
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Chapter 6 |
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Chapter 7 |
Chapter 1
Solving Label Printing Problems
This Troubleshooting Guide provides possible solutions and answers queries relating to typical label printing problems when printing labels via the web.
All labels printed via the web are printed 2 labels per A4 page on your default laser printer.
The preferred browsers for viewing and printing labels are Internet Explorer 5.01 and above or Netscape 7.
Listed below are the typical label printing problems encountered:
1. Top Part of Second Label Prints on First Label
2. Bottom Part of Second Label Prints on Next Page
3. Printing Multiple Labels for Pallets
4. Reusing Self-Adhesive Labels
Click on the problem above to take you to the possible solution
IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.
Chapter 2
Top Part of Second Label Prints on First Label
In some circumstances the top part of the second label prints on the first label (ie. the 2 labels do not print correctly on the one A4 page).
1) To solve this problem first try the following...
Select the View, Text Size option on your browser
Check the Text Size is set to Medium and if not
change the Text Size to
Medium
OR
If the Text Size is already set to Medium try
increasing the Text Size to
Larger
2) If the above does not solve the problem then try the
following...
Select the File, Page Setup... option on your
browser
If the Header field above is blank insert
the text &w&bPage &p of &P
into the contents of the Header
field
OR
Increase the size of the Top
margin and decrease the size of the Bottom
margin above
You can then reprint labels for existing connotes if a problem has occurred when printing the labels (see section - How to Reprint Labels).
IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.
| In these circumstances... | Do the following... |
| The labels or barcodes NOW print incorrectly over two pages | Refer to the next section - Bottom Part of Second Label Prints on Next Page to try and solve the problem |
| The labels or barcodes STILL do not print correctly | Contact the Star Track Express Help Desk on 1800
028 361 during business hours for assistance |
Bottom Part of Second Label Prints on Next Page
In some circumstances the bottom part of the second label prints on the next page (ie. the 2 labels print incorrectly over two A4 pages).
1) To solve this problem first try the following...
Select the View, Text Size option on your browser
Check the Text Size is set to Medium and if not
change the Text Size to
Medium
OR
If the Text Size is already set to Medium try
decreasing the Text Size to
Smaller
2) If the above does not solve the problem then try the
following...
Select the File, Page Setup... option on your
browser
Delete (blank out) the contents of the Header
and Footer fields above
OR
Decrease the size of the Top
and Bottom margins above
You can then reprint labels for existing connotes if a problem has occurred when printing the labels (see section - How to Reprint Labels).
IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.
| In these circumstances... | Do the following... |
| The labels or barcodes NOW print incorrectly on one page | Refer to the previous section - Top Part of
Second Label Prints on First Label to try and solve the problem |
| The labels or barcodes STILL do not print correctly | Contact the Star Track Express Help Desk on 1800
028 361 during business hours for assistance |
Chapter 3
Printing Multiple Labels for Pallets
In some circumstances you may want to print more than one label per pallet (normally 5 labels are printed).
To print multiple labels do the following...
From the Print Labels screen on the appropriate Web
System:
Click on the Print button to print the first page of labels and to move
to the next page of labels
On the print dialogue screen increase
the Number of copies field to 5
5 copies of the same labels will then be printed on your
printer.
IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.
Reusing Self-Adhesive Labels
In some circumstances the second self-adhesive label cannot be reused due to the page footer text being printed at the bottom of the second label.
To solve this problem do the following...
Select the File, Page Setup... option on your
browser
Delete (blank out) the contents of the Footer
field above
You can then reuse this self-adhesive label by turning the page upside down on your printer.
Chapter 4
How to Print Labels
You need to print and attach labels to your goods for identification and tracking.
Labels can be printed after you have entered your connotes with the details of the goods you want to despatch.
The labels will be printed on your default laser printer.
From the Print Labels screen:
Click on the Print button to print the first page of labels and to move
to the next page of labels (2 labels per
A4 page)
Click on the Print button again until all the labels have been printed
Note: use the Next button to move to the next page of labels if you are using Netscape as your internet browser.
When you have finished printing the labels an "All labels have been printed" message will be displayed and the appropriate Web System Menu screen will appear.
You can reprint labels for existing connotes if a problem has occurred when printing the labels (see the next section - How to Reprint Labels).
IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.
| In these circumstances... | Do the following... |
| The labels or barcodes DO NOT print
correctly on your printer (2 labels per A4 page) |
Refer to section - Chapter 2 to try and find a solution to the problem |
| The labels or barcodes STILL do not print correctly | Contact the Star Track Express Help Desk on 1800
028 361 during business hours for assistance |
How to Reprint Labels
You may need to reprint labels if a problem has occurred when printing the labels.
Labels can be reprinted after you have entered your connotes with the details of the goods you want to despatch.
The labels will be printed on your default laser printer.
From the appropriate Web System Menu screen:
Click on the Reprint Label
option
The Reprint Label screen will appear.
From the Reprint Label screen:
Enter the connote number for the labels you need
to reprint
Click on the Display button to display the labels
Check the label details to ensure you have
selected the correct connote
Click on the Reprint button to print the first page of labels and to move
to the next page of labels (2 labels per
A4 page)
Click on the Reprint button again until all the labels have been printed
Note: use the Next button to move to the next page of labels if you are using Netscape as your internet browser.
When you have finished printing the labels an "All labels have been printed" message will be displayed and the appropriate Web System Menu screen will appear.
IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.
| In these circumstances... | Do the following... |
| The message "Connote not found" is displayed | Check the connote number is correct for the
labels you need to reprint |
| Any other informational messages are displayed | Check the message details and follow
any instructions provided |
| The labels or barcodes DO NOT print
correctly on your printer (2 labels per A4 page) |
Refer to section - Chapter 2 to try and find a solution to the problem |
| The labels or barcodes STILL do not print correctly | Contact the Star Track Express Help Desk on 1800
028 361 during business hours for assistance |
Chapter 5
How to Print Test Labels
When you first access the Web Despatch system you may wish to print some test labels.
This will verify the labels and barcodes print correctly on your printer.
IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.
From the Web Despatch Menu screen:
Click on the Test Label
option
The Test Labels screen will appear.
From the Test Labels screen:
Click on the print option to
print a hard copy of the test labels on your
default printer
Check the labels
and barcodes have printed correctly
(2 labels per A4 page)
Click on the <- Back button on your browser to exit the test labels
screen
The Web Despatch Menu screen will appear.
| In these circumstances... | Do the following... |
| The test labels or barcodes DO NOT print
correctly on your printer (2 labels per A4 page) |
Refer to section - Chapter 2 to try and find a solution to the problem |
| The test labels or barcodes STILL do not print correctly | Contact the Star Track Express Help Desk on 1800
028 361 during business hours for assistance |
Chapter 6
Important Label Information
It is important that all labels are firmly adhered to the packaging preferably printed on self-adhesive labels for laser printers (2 labels per A4 page).
The following labels have been tested:
- Avery A4 Laser Labels (Laser L7168)
- JAC Self-Adhesive Precut Labels for Printers (JA4 139194 WHITE LASER)
- Unistat Laser/Inket/Photocopier Labels (38938)
These labels can be purchased at any office/stationery suppliers, Corporate Express, National 1, OfficeWorks etc.
Chapter 7
How to Access On-line Help
On-line user guides have been provided for the Star Track Express Web Systems.
From the appropriate Web System Menu screen:
Click on the Help
option
The appropriate Web System User Guide screen will appear.
Click on the Hyperlinks to
move around the sections of the on-line
user guide (eg. Back to Top)
You can also print a hard copy of the Web System User Guides if required.