Web Despatch User Guide
Contents
Chapter 1 |
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Chapter 2 |
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Chapter 3 |
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Chapter 4 |
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Chapter 5 |
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Chapter 6 |
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Chapter 7 |
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Chapter 8 |
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Chapter 9 |
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Chapter 10 |
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Chapter 11 |
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Chapter 12 |
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Chapter 13 |
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Chapter 14 |
Chapter 1
Introduction
The Star Track Express Web Despatch System allows customers to enter their consignments, print labels and submit casual pickup booking requests via the web.
This guide introduces you to the Web Despatch System and takes you step by step through the following options:
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Chapter 2
Web Despatch Process
The steps in the Web Despatch Process are as follows:
| Step... | Why... |
| 1. Enter Connotes | To despatch your goods using Star Track Express |
| 2. Print Labels | To attach labels to your goods for identification and tracking |
| 3. Delete Unwanted Connotes (if required) |
To delete connotes entered today for goods you no longer want to despatch |
| 4. Print a Despatch Summary (one per day) |
To provide details of all your despatches for today to the Star Track Express Driver and to transfer your consignment data to Star Track Express |
| 5. Request a Casual Pickup Booking (if required) |
To request a casual pickup booking for your goods (note: NOT required if you already have a regular pickup) |
Important Label Information
It is important that all labels are printed on self-adhesive
labels for laser printers
(2 labels per A4 page).
The following labels have been tested:
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Avery A4 Laser Labels (Laser L7168)
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JAC Self-Adhesive Precut Labels for Printers (JA4 139194 WHITE LASER)
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Unistat Laser/Inket/Photocopier Labels (38938)
These labels can be purchased at any office/stationery suppliers, Corporate Express, National 1, OfficeWorks etc.
Chapter 3
How to Access Web Despatch
You need to register with Star Track Express to be able to use Web Despatch.
Once you have registered you will be emailed your username, password and despatch id for Web Despatch.
Web Despatch can be accessed from the Star Track Express main web page (www.startrackexpress.com.au).
From the Star Track Express main web page:
Click on the LOGIN option
The Login screen will appear.
Login to Web Despatch
You need to login to the Star Track Express Web Despatch System.
At the Login screen you will be asked for your user name and password:
Enter your user name
Enter your password (note: your password may be in mixed case)
Click on the Submit button
Once you have entered your correct username and password the Main Menu screen will appear.
From the Main Menu screen:
Click on the WEB DESPATCH option
The Enter Connote screen will appear.
You can also access the TRACK & TRACE and PROOF OF DELIVERY systems from the Main Menu.
| In these circumstances... | Do the following... |
| Unable to login to Web Despatch | Double check you have entered your user name and password
correctly (note: your password may be in mixed case) |
| Still unable to login to Web Despatch | Contact the Star Track Express Help Desk on 1800
028 361 during business hours for assistance |
| If you have already logged in with a different session | Select the End
Other Sessions checkbox and click on the Continue
button |
Logout of Web Despatch
You need to logout of once you have finished using the Star Track Express Web Despatch System.
From the Main Menu screen:
Click on the LOGOUT
option
Once you have logged out of the Star Track Express main page screen will
appear.
You have now successfully logged out of Web Despatch.
Chapter 4
Web Despatch Menu Options
You can select the following options from the Web Despatch Menu:
1. Test Label
2. Enter Connote
3. Reprint Labels
4. View/Delete Connotes
5. Despatch Summary
6. Reprint Summary
7. Pickup Booking
8. Help
Click on the option you require
Once you have selected an option the appropriate screen will appear.
Chapter 5
How to Print Test Labels
When you first access Web Despatch you may wish to print some test labels.
This will verify the labels and barcodes print correctly on your printer.
From the Web Despatch Menu screen:
Click on the Test Label
option
The Test Labels screen will appear.
From the Test Labels screen:
Click on the print option to
print a hard copy of the test labels on your
default printer
Check the labels
and barcodes have printed correctly
(2 labels per A4 page)
Click on the <- Back button on your browser to exit the test labels
screen
The Web Despatch Menu screen will appear.
| In these circumstances... | Do the following... |
| The test labels or barcodes DO NOT print
correctly on your printer (2 labels per A4 page) |
Contact the Star Track Express Help Desk on 1800
028 361 during business hours for assistance |
Chapter 6
How to Enter a Connote
You need to enter connotes with the details of the goods you want to despatch using Star Track Express.
This is required to record your receiver details, service required, number of items, weight and volume of items and to produce the labels for your goods.
From the Web Despatch Menu screen:
Click on the Enter Connote
option
The Despatch (1) screen will appear.
From the Despatch (1) screen:
Select the sender account from the dropdown list
Enter your receiver details or select a
receiver from the dropdown list
Click on the Find Location button to obtain the correct location,
post code and state for your receiver
Select the Update Receiver List radio button to
add frequently used
receivers to your receivers list
Select the Notify Receiver
radio button to automatically send an email to
the receiver of your goods
Click on the Next>> button to move to the next screen
The Despatch (2) screen will appear.
Select the unit type from the dropdown list
Enter the number of items, weight and volume of items
Click on the Calculate button to calculate the cubic volume
for the despatch by entering the
quantities, lengths, widths and heights for
the items
Select the service required from the dropdown
list
Select the Dangerous Goods
radio button if your consignment contains
dangerous goods
Enter the despatch date if not todays date
(format DD/MM/YYYY)
Enter any other details you want to include on
the connote
Click on the Submitbutton to complete entry of the connote
The Print Labels screen will appear.
You can now print the labels for your consignment (see the next section -
How to Print Labels).
Use the Reset button to clear the details on the connote.
Use the <<Prev button to return to the previous screen.
Note: it is important that you select the correct
location for your receivers for delivery by Star Track
Express.
| In these circumstances... | Do the following... |
| Any error messages are displayed at the top of the screen | Check the message details and correct the details on your connote |
| Any popup window messages are displayed | Check the message details and alter the details on your connote (if required) |
| Any other informational messages are displayed | Check the message details and follow any instructions provided |
How to Print Labels
You need to print and attach labels to your goods for identification and tracking.
Labels can be printed after you have entered your connotes with the details of the goods you want to despatch (see the previous section - How to Enter a Connote).
It is important that all labels are printed on self-adhesive labels for laser printers (see Chapter 2 - Important Label Information).
The labels will be printed on your default laser printer.
From the Print Labels screen:
Click on the Print button to print the first page of labels and to move
to the next page of labels (2 labels per
A4 page)
Click on the Print button again until all the labels have been printed
Note: use the Next button to move to the next page of labels if you are using Netscape as your internet browser.
When you have finished printing the labels an "All labels have been printed" message will be displayed and the Web Despatch Menu screen will appear.
You can reprint labels for existing connotes if a problem has occurred when printing the labels (see the next section - How to Reprint Labels).
| In these circumstances... | Do the following... |
| The labels or barcodes DO NOT print
correctly on your printer (2 labels per A4 page) |
Contact the Star Track Express Help Desk on 1800
028 361 during business hours for assistance |
How to Reprint Labels
You may need to reprint labels if a problem has occurred when printing the labels.
Labels can be reprinted after you have entered your connotes with the details of the goods you want to despatch (see the previous section - How to Enter a Connote).
The labels will be printed on your default laser printer.
From the Web Despatch Menu screen:
Click on the Reprint Label
option
The Reprint Label screen will appear.
From the Reprint Label screen:
Enter the connote number for the labels you need
to reprint
Click on the Display button to display the labels
Check the label details to ensure you have
selected the correct connote
Click on the Reprint button to print the first page of labels and to move
to the next page of labels (2 labels per
A4 page)
Click on the Reprint button again until all the labels have been printed
Note: use the Next button to move to the next page of labels if you are using Netscape as your internet browser.
When you have finished printing the labels an "All labels have been printed" message will be displayed and the Web Despatch Menu screen will appear.
You can recall and view existing connote details if you do not know the connote number for the labels you need to reprint (see Chapter 7 - How to View Current Connotes).
| In these circumstances... | Do the following... |
| The message "Connote not found" is displayed | Check the connote number is correct for the
labels you need to reprint |
| Any other informational messages are displayed | Check the message details and follow
any instructions provided |
| The labels or barcodes DO NOT print
correctly on your printer (2 labels per A4 page) |
Contact the Star Track Express Help Desk on 1800
028 361 during business hours for assistance |
Chapter 7
How to View Current Connotes
You can recall and view existing connote details in Web Despatch.
Connotes entered today can be recalled from the View/Delete Connotes screen.
From the Web Despatch Menu screen:
Click on the View/Delete Connotes
option
The View/Delete Connotes screen will appear.
From the View/Delete Connotes screen:
the date range used to search
for connotes will default to todays date
Click on the connote number
for the connote you want to view or print
Check the connote currently
displayed on the screen is the one you want
to view or print
Click on the Print
button to print a hard copy of the connote on
your default printer
Close the Connote Details screen to exit
Once you have exited the Connote Details screen the View/Delete Connotes screen will appear.
Previously entered connotes can also be recalled and viewed
(see the next section - How to View Old Connotes).
| In these circumstances... | Do the following... |
| The message "No connotes found" is displayed | Check the date range for the connote listing is
todays date and refresh the listing by clicking on the Refresh button |
| The Connote Listing is empty | Refresh the connote listing by clicking on the Refresh
button |
How to View Old Connotes
You can recall and view old connote details in Web Despatch.
Previously entered connotes can be recalled from the View/Delete Connotes screen.
From the Web Despatch Menu screen:
Click on the View/Delete Connotes
option
The View/Delete Connotes screen will appear.
From the View/Delete Connotes screen:
Enter the date range to be used to search
for previous connotes
(default is todays date)
Click on the Refresh
button
Click on the connote number
for the connote you want to view or print
Check the connote currently
displayed on the screen is the one you want
to view or print
Click on the Print
button to print a hard copy of the connote on
your default printer
Close the Connote Details screen to exit
Once you have exited the Connote Details screen the View/Delete Connotes screen will appear.
Connotes entered today can also be recalled and viewed
(see the previous section - How to View Current Connotes).
| In these circumstances... | Do the following... |
| The message "No connotes found" is displayed | Check the date range for the connote listing is correct and refresh the listing by clicking on the Refresh button |
| Any other informational messages are displayed | Check the message details and follow any instructions provided |
| The Connote Listing is empty | Refresh the connote listing by clicking on the Refresh button |
Chapter 8
How to Delete Connotes
You can recall and delete connotes in Web Despatch.
This may be required if you want to delete connotes entered today for goods you no longer want to despatch.
From the Web Despatch Menu screen:
Click on the View/Delete Connotes
option
The View/Delete Connotes screen will appear.
From the View/Delete Connotes screen:
the date range used to search
for connotes will default to todays date
Click on the connote number
for the connote(s) you want to delete
Check the connote(s) currently
displayed on the screen is the one you
want to delete
Close the Connote Details
screen
Select the Delete checkbox next to the connote(s)
you want to delete
Click on the Delete selected Connotes button to delete
the connote(s)
The deleted connotes will automatically disappear from the View/Delete Connotes screen.
Note: you cannot delete connotes prior
to todays date or after printing
the Despatch Summary.
| In these circumstances... | Do the following... |
| The message "No connotes found" is displayed | Check the date range for the connote listing is
todays date and refresh the listing by clicking on the Refresh button |
| The Connote Listing is empty | Refresh the connote listing by clicking on the Refresh
button |
Chapter 9
How to Track Connotes
You can recall and track your consignments in Web Despatch.
Previously entered connotes can be recalled from the View/Delete Connotes screen.
From the Web Despatch Menu screen:
Click on the View/Delete Connotes
option
The View/Delete Connotes screen will appear.
From the View/Delete Connotes screen:
Enter the date range to be used to search
for previous connotes
(default is todays date)
Click on the Refresh
button
Click on the Track button next the connote you want to track
Check the connote currently
displayed on the Track & Trace screen is
the consignment you want to track
Click on the <- Backbutton on your browser to exit the Track & Trace
screen
The View/Delete Connotes screen will appear.
| In these circumstances... | Do the following... |
| The message "No connotes found" is displayed | Check the date range for the connote listing is
correct and refresh the listing by clicking on the Refresh button |
| Any other informational messages are displayed | Check the message details and follow
any instructions provided |
| The Connote Listing is empty | Refresh the connote listing by clicking on the Refresh
button |
Chapter 10
How to Print a Despatch Summary
You need to print a Despatch Summary report in Web Despatch.
This is required to provide details of your despatches for today to the Star Track Express Driver and to transfer your consignment data to Star Track Express.
The initial printing of the Despatch Summary report must be done in two steps:
Step 1: Print the summary
Step 2: Did the Despatch Summary print
sucessfully?
(Yes Connotes included on this summary cannot be
deleted OR
No Return to Step 1 and reprint summary)
Note: it is important that you follow the two
steps above to print the Despatch Summary to transfer your consignment
data to Star Track Express.
From the Web Despatch Menu screen:
Click on the Despatch Summary
option
The Despatch Summary screen will appear.
From the Despatch Summary screen:
Check the contents of the Despatch Summary report
are correct -
number of connotes, items, weight
and volume of items,
service(s) required
Set the Multiple Pickup checkbox to Yes
or No (as appropriate)
Click on the Print option to
print a hard copy of the Despatch Summary
report on your default printer
Check the Despatch Summary
report printed correctly
Click on Yes Connotes included
on this summary cannot be deleted
(if the Despatch
Summary report printed successfully) OR
No
Return to Step 1 and reprint summary
When you have finished printing the Despatch Summary report a "Despatch Summary printed and updated successfully" message will be displayed and the Web Despatch Menu screen will appear.
You can reprint a Despatch Summary report if a problem has occurred when printing the original despatch summary report (see the next section - How to Reprint a Despatch Summary).
Note: you cannot delete connotes after
printing the Despatch Summary.
| In these circumstances... | Do the following... |
| The message "Despatch Summary contained no data" is displayed | Check you have entered connotes
for today or you have already printed the Despatch
Summary for today |
| Any other informational messages are displayed | Check the message details and follow
any instructions provided |
How to Reprint a Despatch Summary
You may need to reprint a Despatch Summary report if a problem has occurred when printing the original despatch summary report.
The Despatch Summary report is required to provide details of your despatches to the Star Track Express Driver.
From the Web Despatch Menu screen:
Click on the Reprint Summary
option
The Reprint Despatch Summary screen will appear.
From the Reprint Despatch Summary screen:
Enter the date to be used to search
for previous despatch summaries
(default is todays date)
Click on the Display button
If multiple despatch summaries were printed for
this date then select the
Despatch Summary report
you wish to reprint from the list
Check the contents of the Despatch Summary report
are correct -
number of connotes, items, weight
and volume of items,
service(s) required
Set the Multiple Pickup checkbox to Yes
or No (as appropriate)
Click on the Print button to print a hard copy of the Despatch Summary
report on your default printer
Check the Despatch Summary
report printed correctly
| In these circumstances... | Do the following... |
| The message "No Despatch Summaries were printed for this date." is displayed | Check you have entered connotes
and used the correct date to search for previous
despatch summaries |
| Any error messages are displayed | Check the message details and correct
the date used to search for previous despatch summaries |
| Any other informational messages are displayed | Check the message details and follow
any instructions provided |
Chapter 11
How to Request a Casual Pickup Booking
You may need to request a casual pickup booking for your goods in Web Despatch.
This is required to provide details of your pickup to Star Track Express.
Note: this is NOT required if you already have a regular
pickup.
From the Web Despatch Menu screen:
Click on the Pickup Booking option
The Pickup Booking screen will appear.
From the Pickup Boooking screen:
Check the contents of the pickup booking request
are correct - quantity
and weight of items etc.
Select the goods
description from the dropdown list
(always select the largest item)
Select the service required from the dropdown
list
Enter the estimated size of items - length,
width and height
Select the destination for
the goods from the dropdown list
(choose VARIOUS for
multiple destinations)
the pickup date will default to todays
date
Enter the time the goods will be ready
for pickup and your or your clients
closing time
Enter any special
instructions relevant to the pickup
Select the bulk pickup checkbox
if the pickup is for a bulk item(s)
Click on the Submit button to submit the pickup booking request
When you have submitted your pickup booking request a "Your pickup booking has been submitted. A confirmation will be sent to you via email." message will be displayed and the Web Despatch Menu screen will appear.
You will be automatically sent an Email confirming your casual pickup booking.
Use the Reset button to clear the details on the pickup booking request.
Note: pickup booking requests must be submitted prior
to the cut-off times for your local branch (contact your local branch on 12
23 45 for cut-off times for casual pickups).
| In these circumstances... | Do the following... |
| The message "Warning: You have already booked a pickup for yourself today" is displayed | Contact your local branch on 12 23 45 if you want to book another pickup for today |
| Any error messages are displayed at the top of the screen | Check the message details and correct
the details on your pickup booking request |
| Any other informational messages are displayed | Check the message details and follow
any instructions provided |
| The message "Warning: The time booked is after the cut-off time. Your pickup may be scheduled for the next business day." is displayed | Note the pickup may be scheduled for the
next business day |
| The message "Warning: The time ready is after the cut-off time. Your pickup may be scheduled for the next business day." is displayed | Note the pickup may be scheduled for the
next business day |
How to Request a Casual Pickup Booking for the Next Business Day
You may need to request a casual pickup booking for the next business day in Web Despatch.
This may be required if you have missed your local branch cut-off times for casual pickups.
Note: this is NOT required if you already have a regular
pickup.
From the Web Despatch Menu screen:
Click on the Pickup Booking
option
The Pickup Booking screen will appear.
From the Pickup Boooking screen:
Check the contents of the pickup booking request
are correct - quantity
and weight of items etc.
Select the goods description from the dropdown
list
(always select the largest item)
Select the service required from the dropdown
list
Enter the estimated size of items - length,
width and height
Select the destination for
the goods from the dropdown list
(choose VARIOUS for
multiple destinations)
Change the pickup date to the next
business day
(format DD/MM/YYYY)
Enter the time the goods will be ready
for pickup and your or your clients
closing time
Enter any special
instructions relevant to the pickup
Select the bulk pickup checkbox
if the pickup is for a bulk item(s)
Click on the Submit button to submit the pickup booking request
When you have submitted your pickup booking request a "Your pickup booking has been submitted. A confirmation will be sent to you via email." message will be displayed and the Web Despatch Menu screen will appear.
You will be automatically sent an Email confirming your casual pickup booking.
Use the Reset button to clear the details on the pickup booking request.
| In these circumstances... | Do the following... |
| Any error messages are displayed at the top of the screen | Check the message details and correct
the details on your pickup booking request |
| Any other informational messages are displayed | Check the message details and follow
any instructions provided |
Chapter 12
How to Change Your Password
You can change your password for the Star Track Express Web Despatch System.
From the Main Menu screen:
Click on the CHANGE PASSWORD option
The Change Password screen will appear.
At the Change Password screen you will be asked for your old and new
passwords:
Enter your old password
Enter your new password (note: your password may be in mixed
case)
Re-enter your new password
Click on the Change
Password button
Your password has now been changed.
Chapter 13
How to Access On-line Help
An on-line user guide has been provided for the Star Track Express Web Despatch System.
From the Web Despatch Menu screen:
Click on the Help
option
The Web Despatch User Guide screen will appear.
Click on the Hyperlinks to
move around the sections of the on-line
user guide (eg. How to
Enter a Connote or Back to Top)
You can also print a hard copy of the Web Despatch User Guide if required.
Chapter 14
Other Features with Web Despatch
You can add frequently used receivers to your Receivers List:
Select the Update Receiver
List radio button when entering a connote
You can use the Cubic Calculator to calculate the cubic
volume for the despatch by entering the quantities, lengths, widths and heights for the
items:
Click on the Calculate button when entering a connote
Your
receivers will be automatically sent an Email with the details of your
despatches.
You will be automatically sent an Email confirming your
casual pickup bookings.
You can access the TRACK & TRACE and PROOF OF
DELIVERY systems from the Web Despatch System.