Web Transfers/Movements User Guide
Contents
Chapter 1 |
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Chapter 2 |
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Chapter 3 |
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Chapter 4 |
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Chapter 5 |
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Chapter 6 |
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Chapter 7 |
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Chapter 8 |
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Chapter 9 |
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Chapter 10 |
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Chapter 11 |
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Chapter 12 |
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Chapter 13 |
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Chapter 14 |
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Chapter 15 |
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Chapter 16 |
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Chapter 17 |
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Chapter 18 |
Chapter 1
Introduction
The Star Track Express Web Transfers/Movements System allows customers branches or stores to enter consignments for intercompany transfers/third party movements, labels to be printed at the senders location and casual pickup booking requests via the web.
This guide introduces you to the Web Transfers/Movements System and takes you step by step through the following options:
|
Useful hints on solving typical label printing problems can be found
in the
Label Printing Troubleshooting Guide.
Chapter 2
Web Transfers/Movements Process
The steps in the Web Transfers/Movements Process are as follows:
| Step... | Why... |
| 1. Customer Registers Branches and Stores for Transfers/Movements | To allow customers branches or stores to ship goods using Star Track Express |
| 2. Branches or Stores Enter Transfer/Movement Consignments | To generate the consignment note and electronically email the labels to the sender |
| 3. Print a Transfer Summary | To provide details of the
transfers/movements for the day to the Star Track Express Driver and to transfer the consignment data to Star Track Express |
| 4. Print the Labels | To attach labels to the goods for identification and tracking |
| 5. Request a Casual Pickup Booking for the Transfer/Movement (if required) |
To request a casual pickup booking for the pickup of the goods (note: NOT required if the sender already has a regular pickup) |
Important Label Information
It is important that all labels are firmly adhered to the goods preferably printed on self-adhesive labels for laser printers (2 labels per A4 page).
The following labels have been tested:
-
Avery A4 Laser Labels (Laser L7168)
-
JAC Self-Adhesive Precut Labels for Printers (JA4 139194 WHITE LASER)
-
Unistat Laser/Inket/Photocopier Labels (38938)
These labels can be purchased at any office/stationery suppliers, Corporate Express, National 1, OfficeWorks etc.
Chapter 3
How to Access Web Transfers/Movements
You need to register with Star Track Express to be able to use Web Controlled Returns and Web Transfers/Movements.
Once you have registered you will be emailed your username, password and despatch id for Web Controlled Returns and Web Transfers/Movements.
Web Transfers/Movements can be accessed from the Star Track Express main web page (www.startrackexpress.com.au).
From the Star Track Express main web page:
> Click on the LOGIN option
The Login screen will appear.
Login to Web Transfers/Movements
You need to login to the Star Track Express Web Transfers/Movements System.
At the Login screen you will be asked for your user name and password:
> Enter your user name
> Enter your password (note: your password may be in mixed case)
> Click on the Submit button
Once you have entered your correct username and password the Main Menu screen will appear.
> Click on the TRANSFER/MOVEMENT option
The Enter Transfer/Movement screen will appear.
You can also access the PICKUP BOOKING, TRACK & TRACE and PROOF OF DELIVERY systems from the Main Menu.
| In these circumstances... | Do the following... |
| Unable to login to Web Transfers/Movements | Double check you have entered your user name and password correctly (note: your password may be in mixed case) |
| Still unable to login to Web Transfers/Movements | Contact the Star Track Express Help Desk on 1800 028 361 during business hours for assistance |
Logout of Web Transfers/Movements
You need to logout of once you have finished using the Star Track Express Web Transfers/Movements System.
From the Main Menu screen:
> Click on the LOGOUT option
Once you have logged out of the Star Track Express main page screen will
appear.
You have now successfully logged out of Web Transfers/Movements.
Chapter 4
Web Transfers/Movements Menu Options
You can select the following options from the Web Transfers/Movements
Menu:
1. Enter Transfer/Movement
2. Client List
3. Receiver List
5. Transfer Summary
6. Reprint Summary
7. Reprint Labels
8. View/Modify Transfers and Movements
9. Help
> Click on the option you require
Once you have selected an option the appropriate screen will appear.
Note: customers clients (branches or stores) will be sent an email with a link to an Enter Transfer/Movement option to enter consignments for intercompany transfers and third party movements (if applicable).
Chapter 5
How to Add a new Client for Transfers/Movements (sender)
When you first access Web Transfers/Movements you need to enter your branches or stores (senders) details for shipping goods using Star Track Express.
This will allow you to set up the rules (eg. who will enter the transfer/movement consignment details and who will print the labels) and to allocate the relevant authority numbers for intercompany transfers/third party movements.
Note: if allowed your branches or stores (senders) can enter the consignments and print the barcoded labels for intercompany transfers/third party movements to ship goods using Star Track Express.
From the Web Transfers/Movements Menu screen:
> Click on the Client List
option
The Client List screen will appear.
> Click on the Add Client button to add a new client for
transfers/movements (sender)
The Add Client screen will appear.
From the Add Client screen:
> Enter your branch or store details (sender)
> Click on the Find Location button to obtain the correct location,
post code and state for the branch or
store
> Enter the Client Email address (if required)
> Select the Client is a Transfer/Movement sender
checkbox to indicate
this is a client for intercompany transfers/third
party movements
> Select the account number from the dropdown list to be used for
this client (leave as default account number
where applicable)
> Select the Label Printed by Client
checkbox to indicate the labels will be
printed by this client (leave
this checkbox blank if the labels will be
printed by you to post
to the client), then:
- select the Send
labels in PDF format checkbox to indicate the
labels will be emailed in PDF format for all transfer/movement
consignments for this client
> Select the Allow Entry of Tranfers/Movements
checkbox to indicate
this client can enter consignments
for intercompany transfers/third party
movements, then:
- enter a unique authority
number to be used by this client
when
entering consignments for transfers/movements
- enter the expiry
date for the above authority number if a time limit
applies to this client entering consignments for transfers/movements
> Select the Allow Client to Enter Sender Location
checkbox to indicate
this client can change the senders
location for the transfers/movements to
allow shipments from multiple
branches or stores for this client (leave this
checkbox blank if the client can only ship goods
from the one location)
> Select the Allow Client to Change Receiver
checkbox to indicate
this client can change the receiving
destination for the transfers/
movements to allow shipments to multiple
locations for this client
(leave this checkbox blank if the client can only
ship goods to the
destinations in the receivers
dropdown list)
> Select the Allow Client to Select Service
checkbox to indicate
this client can select all services
from the service dropdown list for
transfers/movements (leave this checkbox blank if the
client can only ship
goods using the default service ROAD
EXPRESS)
> Select the Enter and Print Product Codes checkbox
to indicate this
client can enter the relevant product
codes for the goods being
shipped
> Click on the Save button to complete entry of this client for
transfers/movements
Any new clients for transfers/movements will appear in the Client List screen.
Note: customers branches or stores will be sent an email with a link to an Enter Transfers/Movements option to enter consignments for intercompany transfers/third party movements.
| In these circumstances... | Do the following... |
| Any error messages are displayed at the top of the screen | Check the message details and correct the details for your client |
| Any popup window messages are displayed | Check the message details and alter the details for your client (if required) |
| Any other informational messages are displayed | Check the message details and follow any instructions provided |
| The client list screen is not up to date with the latest clients for tranfers/movements |
Refresh the client list by clicking on the Refresh List button |
How to Modify an existing Client for Transfers/Movements (sender)
You may need to alter your existing branches or stores (senders) details for shipping goods using Star Track Express.
This will allow you to change the rules (eg. who will enter the transfer/movement consignment details and who will print the labels) and to allocate the relevant authority numbers for intercompany transfers/third party movements.
Note: if allowed your branches or stores (senders) can enter the consignments and print the barcoded labels for intercompany transfers/third party movements to ship goods using Star Track Express.
From the Web Transfers/Movements Menu screen:
> Click on the Client List
option
The Client List screen will appear.
> Click on the client name of
the existing client for transfers/movements you
want to modify
The Modify Client screen will appear.
> Check the client currently displayed on the screen is the one
you want
to modify
From the Modify Client screen:
> Change your client details (as required)
> Click on the Find Location button to change the location, post code
and state for the branch or store
> Change the Client Email address (if required)
> Select the Client is a Transfer/Movement sender
checkbox to indicate
this is a client for intercompany transfers/third
party movements
> Select the account number from the dropdown list to be used for
this client (leave as default account number
where applicable)
> Select the Label Printed by Client
checkbox to indicate the labels will be
printed by this client (leave
this checkbox blank if the labels will be
printed by you to post
to the client), then:
- select the Send
labels in PDF format checkbox to indicate the
labels will be emailed in PDF format for all transfer/movement
consignments for this client
> Select the Allow Entry of Tranfers/Movements
checkbox to indicate
this client can enter consignments
for intercompany transfers/third party
movements, then:
- enter a unique authority
number to be used by this client
when
entering consignments for transfers/movements
- enter the expiry
date for the above authority number if a time limit
applies to this client entering consignments for transfers/movements
> Select the Allow Client to Enter Sender Location
checkbox to indicate
this client can change the senders
location for the transfers/movements to
allow shipments from multiple
branches or stores for this client (leave this
checkbox blank if the client can only ship goods
from the one location)
> Select the Allow Client to Change Receiver
checkbox to indicate
this client can change the receiving
destination for the transfers/
movements to allow shipments to multiple
locations for this client
(leave this checkbox blank if the client can only
ship goods to the
destinations in the receivers
dropdown list)
> Select the Allow Client to Select Service
checkbox to indicate
this client can select all services
from the service dropdown list for
transfers/movements (leave this checkbox blank if the
client can only ship
goods using the default service ROAD
EXPRESS)
> Select the Enter and Print Product Codes checkbox
to indicate this
client can enter the relevant product
codes for the goods being
shipped
> Click on the Modify button to modify this client for transfers/movements
The Client List screen will appear.
Note: customers branches or stores will be sent an email with a link to an Enter Transfers/Movements option to enter consignments for intercompany transfers/third party movements.
| In these circumstances... | Do the following... |
| Any error messages are displayed at the top of the screen | Check the message details and correct the details for your client |
| Any popup window messages are displayed | Check the message details and alter the details for your client (if required) |
| Any other informational messages are displayed | Check the message details and follow any instructions provided |
| The client list screen is not up to date with the latest clients for transfers/movements |
Refresh the client list by clicking on the Refresh List button |
How to Delete an existing Client for Transfers/Movements (sender)
You may need to delete an existing branch or store (sender) who will no longer be shipping goods.
This will allow you to enter additional branches or stores for shipping goods using Star Track Express
From the Web Transfers/Movements Menu screen:
> Click on the Client List
option
The Client List screen will appear.
> Click on the Client name of
the existing client for transfers/movements you
want to delete
The Modify Client screen will appear.
> Check the client currently displayed on the screen is the one
you want
to delete
From the Modify Client screen:
> Click on the Delete button to delete this client for transfers/movements
Any deleted clients for transfers/movements will be removed from the Client List screen.
| In these circumstances... | Do the following... |
| Any other informational messages are displayed | Check the message details and follow any instructions provided |
| The client list screen is not up to date with the latest clients for transfers/movements |
Refresh the client list by clicking on the Refresh List button |
Chapter 6
How to Register a Branch or Store for Transfers/Movements (sender)
When you first access Web Transfers/Movements you need to register your branches or stores (senders) details for shipping goods using Star Track Express.
This will allow you to set up the rules (eg. who will enter the transfer/movement consignment details and who will print the labels) and to allocate the relevant authority numbers for intercompany transfers/third party movements.
Note: if allowed your branches or stores (senders) can enter the consignments and print the barcoded labels for intercompany transfers/third party movements to ship goods using Star Track Express.
From the Web Transfers/Movements Menu screen:
> Click on the Client List
option
The Client List screen will appear.
> Click on the Add Client button to add a new branch or store for
transfers/movements (sender)
The Add Client screen will appear.
From the Add Client screen:
> Enter your branch or store details (sender)
> Click on the Find Location button to obtain the correct location,
post code and state for the branch or
store
> Enter the Client Email address (if required)
> Select the Client is a Transfer/Movement sender
checkbox to indicate
this is a client for intercompany transfers/third
party movements
> Select the account number from the dropdown list to be used for
this client (leave as default account number
where applicable)
> Select the Label Printed by Client
checkbox to indicate the labels will be
printed by this client (leave
this checkbox blank if the labels will be
printed by you to post
to the client), then:
- select the Send
labels in PDF format checkbox to indicate the
labels will be emailed in PDF format for all transfer/movement
consignments for this client
> Select the Allow Entry of Tranfers/Movements
checkbox to indicate
this client can enter consignments
for intercompany transfers/third party
movements, then:
- enter a unique authority
number to be used by this client
when
entering consignments for transfers/movements
- enter the expiry
date for the above authority number if a time limit
applies to this client entering consignments for transfers/movements
> Select the Allow Client to Enter Sender Location
checkbox to indicate
this client can change the senders
location for the transfers/movements to
allow shipments from multiple
branches or stores for this client (leave this
checkbox blank if the client can only ship goods
from the one location)
> Select the Allow Client to Change Receiver
checkbox to indicate
this client can change the receiving
destination for the transfers/
movements to allow shipments to multiple
locations for this client
(leave this checkbox blank if the client can only
ship goods to the
destinations in the receivers
dropdown list)
> Select the Allow Client to Select Service
checkbox to indicate
this client can select all services
from the service dropdown list for
transfers/movements (leave this checkbox blank if the
client can only ship
goods using the default service ROAD
EXPRESS)
> Select the Enter and Print Product Codes checkbox
to indicate this
client can enter the relevant product
codes for the goods being
shipped
> Click on the Save button to complete entry of this client for
transfers/movements
Any new branches or stores registered for transfers/movements will appear in the Client List screen.
You can modify or delete existing branches or stores already registered for intercompany transfers/third party movements (see Chapter 5 - How to Modify or Delete an existing Client for Transfers/Movements).
Note: your branches or stores will be sent an email with a link to an Enter Transfers/Movements option to enter consignments for intercompany transfers/third party movements.
| In these circumstances... | Do the following... |
| Any error messages are displayed at the top of the screen | Check the message details and correct the details for your client |
| Any popup window messages are displayed | Check the message details and alter the details for your client (if required) |
| Any other informational messages are displayed | Check the message details and follow any instructions provided |
| The client list screen is not up to date with the latest clients for tranfers/movements |
Refresh the client list by clicking on the Refresh List button |
Chapter 7
How to Add a new Destination for Transfers/Movements (receiver)
When you first access Web Transfers/Movements you may need to enter your intercompany transfer/third party movement destination (receivers) details for shipping goods using Star Track Express.
This will allow you to enter a pre-defined list of specific locations (eg. head office, other branches or stores) to which your clients can ship goods.
From the Web Transfers/Movements Menu screen:
> Click on the Receiver List
option
The Receiver List screen will appear.
> Click on the Add Receiver button to add a new destination for
transfers/movements (receiver)
The Add Receiver screen will appear.
> Enter your new transfer/movement destination details
(receiver)
> Click on the Find Location button to obtain the correct location,
post code and state for the receiver
> Enter the Receiver Email address (if required)
> Select the Receiver is for Transfers/Movements
checkbox to indicate
this location is a destination for
transfers/movements
> Click on the Save button to complete entry of this destination for
transfers/movements
Any new destinations for transfers/movements will appear in the Receiver List screen.
| In these circumstances... | Do the following... |
| Any error messages are displayed at the top of the screen | Check the message details and correct the details for your transfer/movement destination |
| Any popup window messages are displayed | Check the message details and alter the details for your transfer/movement destination (if required) |
| Any other informational messages are displayed | Check the message details and follow any instructions provided |
| The receiver list screen is not up to date with the latest destinations for transfers/movements | Refresh the receiver list by clicking on the Refresh List button |
How to Modify an existing Destination for Transfers/Movements (receiver)
You may need to alter your existing intercompany transfer/third party movement destination (receivers) details for shipping goods using Star Track Express.
This will allow you to change the details of a specific location to which your clients (branches or stores) can ship goods.
From the Web Transfers/Movements Menu screen:
> Click on the Receiver List
option
The Receiver List screen will appear.
> Click on the Receiver name of
the existing destination for
transfers/movements you want to modify
The Modify Receiver screen will appear.
> Check the transfer/movement destination currently displayed on
the screen
is the one you want to modify
From the Modify Receiver screen:
> Enter your new transfer/movement destination details
(receiver)
> Click on the Find Location button to obtain the correct location,
post code and state for the receiver
> Enter the Receiver Email address (if required)
> Select the Receiver is for Transfers/Movements
checkbox to
indicate this location is a destination for
transfers/movements
> Click on the Modify button to modify this destination for
transfers/movements
The Receiver List screen will appear.
| In these circumstances... | Do the following... |
| Any error messages are displayed at the top of the screen | Check the message details and correct the details for your transfer/movement destination |
| Any popup window messages are displayed | Check the message details and alter the details for your transfer/movement destination (if required) |
| Any other informational messages are displayed | Check the message details and follow any instructions provided |
| The receiver list screen is not up to date with the latest destinations for transfers/movements | Refresh the receiver list by clicking on the Refresh List button |
How to Delete an existing Destination for Transfers/Movements (receiver)
You may need to delete an existing intercompany transfer/third party movement destination (receiver).
This will allow you to enter additional transfer/movement destinations for shipping goods using Star Track Express.
From the Web Transfers/Movements Menu screen:
> Click on the Receiver List
option
The Receiver List screen will appear.
From the Receiver List screen:
> Click on the receiver name of
the existing destination for transfers/movements
you want to delete
The Modify Receiver screen will appear.
> Check the transfer/movement destination currently displayed on
the screen
is the one you want to delete
From the Modify Receiver screen:
> Click on the Delete button to delete this destination for
transfers/movements
Any deleted destinations for transfers/movements will be removed from the Receiver List screen.
| In these circumstances... | Do the following... |
| Any other informational messages are displayed | Check the message details and follow any instructions provided |
| The receiver list screen is not up to date with the latest destinations for transfers/movements | Refresh the receiver list by clicking on the Refresh List button |
Chapter 8
How to Enter a Transfers/Movement Consignment (entered by sender)
Customers branches or stores (senders) can enter the consignments and print the barcoded labels for intercompany transfers/third party movements to ship goods using Star Track Express.
This allows branches or stores (senders) to enter the details of the transfer/movement consignment including the relevant product codes for the goods being shipped (if required).
Note: customers branches or stores will be sent an email with a link to a Print Transfer/Movement Labels option to print the transfer summary and labels for the consignment OR the transfer summary and labels will be emailed in PDF format and can be printed using the attached PDF file.
A unique transfer/movement authority number will be allocated to each client (branch or store) with an expiry date if a time limit applies to the client entering consignments for transfers/movements.
Note: customers clients (branches or stores) will be sent an email with a link to an Enter Transfer/Movement option to enter consignments for intercompany transfers and third party movements.
From the transfer/movement Authority Number Email:
> Click on the link
in the email to access the Star Track Express web site
The Login screen will appear.
You then need to login to access the Enter Transfer/Movement screen.
At the Login screen you will be asked for your transfer/movement
authority number and relevant despatch id for entering
consignments for intercompany transfers/third party movements (this information is
included in the authority number email):
> Enter your authority number
> Enter the relevant despatch id
> Click on the Submit button
Once you have entered your correct transfer/movement authority number and despatch id the Transfer/Movement - Sender or Receiver Details screen will appear.
Note: the Transfer/Movement - Sender Details screen will only appear if the client can change the senders location for the transfers/movements to allow shipments from multiple branches or stores for this client.
| In these circumstances... | Do the following... |
| Unable to login to the Enter Transfer/Movement screen | Double check you have entered your transfer/movement authority number and relevant despatch id correctly (note: this information is included in the authority number email) |
| The message "This Authority Number has expired" message is displayed | Contact your vendor as the time limit has expired for you to enter consignments for transfers/movements |
| Still unable to login to Enter Transfer/Movement screen | Contact your vendor for assistance |
From the Transfer/Movement - Sender Details screen (if applicable):
> Enter or change the transfer/movement sender details as
required
> Click on the Find Location button to obtain the correct location,
post code and state for the sender
> Enter the Sender Email address (required to
received and print labels)
> Click on the Next>> button to move to the next screen
Use the Clear button to clear the existing details on the sender details screen.
Note: the Transfer/Movement - Sender Details screen will only appear if the client can change the senders location for the transfers/movements to allow shipments from multiple branches or stores for this client.
From the Transfer/Movement - Receiver Details screen:
> Select the transfer/movement receiver from the
dropdown list
> Check the transfer/movement destination displayed
on the screen is the one
you want to ship the goods
OR
> Enter your transfer/movement receiver details or select
a receiver from
the dropdown list
> Click on the Find Location button to obtain the correct location,
post code and state for your receiver
> Enter the Receiver Email address (if
required)
> Select the Notify Receiver radio button to
automatically send an email to
the receiver of your goods
> Select the Update Receiver List radio button to
add frequently used
transfer/movement receivers to your
receivers list
> Click on the Next>> button to move to the next screen
Use the Clear button to clear the existing details on the receiver details screen.
Note: the receiver details will only be able to be changed if this client can change the receiving destination for the transfers/movements to allow shipments to multiple locations for this client.
From the Transfer/Movement - Connote Details screen:
> Select the transfer/movement reason from the
dropdown list
> Select the unit type from the dropdown list
> Enter the number of items, weight and size of items
> Click on the Calculate button to calculate the cubic volume (size)
for the transfer/movement by entering the quantities,
lengths, widths and
heights for the items
> Select the service required from the dropdown
list if allowed
(otherwise the default is ROAD
EXPRESS)
> Select the Dangerous Goods radio button
if your transfer/movement
consignment contains dangerous goods
> Enter the relevant product quantities and
codes or
select the product codes from the
selection lists for the goods
being shipped (if applicable)
> Enter the despatch date for the transfer/movement
if not todays date
(format DD/MM/YYYY)
> Enter any other details you want to include on
the transfer/movement
consignment
> Click on the Submit button to complete entry of the transfer/movement
When you have submitted your transfer/movement consignment a "Your Transfer/Movement has been submitted and a Connote has been generated. A label notification email containing the barcoded labels for the consignment has been sent." message will be displayed on the screen.
You will be automatically sent an Email with a link to the transfer summary and labels for the intercompany transfer/third party movement consignment OR the transfer summary and labels will be emailed in PDF format and can be printed using the attached PDF file.
Use the <<Back button to return to the previous screen.
Note: it is important that you select the correct location for your senders and receivers for shipping goods using Star Track Express.
| In these circumstances... | Do the following... |
| A transfer/movement destination (receiver) is not appearing in the receivers dropdown list | Contact your vendor for assistance |
| Any error messages are displayed at the top of the screen | Check the message details and correct the details on your transfer/movement connote |
| Any popup window messages are displayed | Check the message details and alter the details on your transfer/movement connote (if required) |
| Any other informational messages are displayed | Check the message details and follow any instructions provided |
Chapter 9
How to Print Transfer Summary/Labels at Pickup Location
Customers branches or stores (senders) can print transfer summary reports and labels for intercompany transfers/third party movements at the pickup location for shipping goods using Star Track Express.
The transfer summary report is required to provide details of the transfers/movements to the Star Track Express Driver.
The Driver Copy of the transfer summary report must be given to the Star Track Express driver when the consignment is picked up.
You need to print and attach labels to your goods for identification and tracking.
Labels can be printed after you have entered a transfer/movement consignment.
It is important that all labels are firmly adhered to the goods preferably printed on self-adhesive labels for laser printers (see Chapter 2 - Important Label Information).
The labels will be printed on your default laser printer.
Useful hints on solving typical label printing problems can be found
in the
Label Printing Troubleshooting Guide.
IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.
A unique transfer authority number will have been allocated to the transfer/movement connote.
Note: customers branches or stores will be sent an email with a link to a Print Transfer/Movement Labels option to print the transfer summary and labels for the consignment OR the transfer summary and labels will be emailed in PDF format and can be printed using the attached PDF file.
From the Transfer/Movement Labels Email:
> Click on the link
in the email to access the Star Track Express web site
The Login screen will appear.
You then need to login to access the Print Transfer/Movement Labels screen.
At the Login screen you will be asked for your transfer
authority number and relevant despatch id for the
transfer/movement connote (this information is included in the transfer/movement
labels email):
> Enter your transfer authority number
> Enter the relevant despatch id
> Click on the Submit button
Once you have entered your correct transfer authority number and despatch id the Print Transfer/Movement Labels screen will appear.
Note: if there are more than 20 items for the transfer/movement consignment the transfer summary and labels will be emailed in PDF format and can be printed using the attached PDF file.
| In these circumstances... | Do the following... |
| Unable to login to the Print Transfer/Movement Labels screen | Double check you have entered your transfer authority number and relevant despatch id correctly (note: this information is included in the transfer/movement labels email) |
| Still unable to login to Print Transfer/Movement Labels screen | Contact your vendor for assistance |
From the Print Transfer/Movement Labels screen:
> Check the transfer/movement consignment details
are correct
> If there are less items to ship than initially
entered you can modify the
transfer/movement connote to reduce
the quantity, weight or change the
volume before printing the labels by using the Update button on the
screen
(see - How to Modify Connotes
for Transfers/Movements at Pickup Location)
> Click on the Next>> button on the bottom of the screen to display the
transfer summary report for
printing (the labels will be displayed for
printing after the transfer summary has been
printed)
> Click on the Print button to print the transfer summary report
> Click on the OK button
to confirm the report printed successfully and
the labels will be displayed
for printing
> Click on the Print button to print the first page of labels and to move
to the next page of labels (2 labels
per A4 page)
> Click on the Print button again until all the labels have been printed
Note: use the Next button to move to the next page of labels if you are using Netscape as your internet browser.
An additional label listing the relevant product codes for the goods being shipped may be printed (if applicable). This label can also be attached to your goods.
When you have finished printing the labels an "All labels have been printed" message will be displayed.
You can now book a web pickup for this transfer/movement if required (see Chapter 15 - How to Request a Casual Pickup Booking for a Transfer/Movement).
Use the Exit button to close this window if required.
IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.
Note: if there are more than 20 items for the transfer/movement consignment the transfer summary and labels will be emailed in PDF format and can be printed using the attached PDF file.
You can reprint transfer summary reports and labels for transfer/movement connotes if a problem has occurred when printing the labels (see the next section - How to Reprint Transfer Summary/Labels at Pickup Location).
Note: the driver copy of the transfer summary must be given to the Star Track Express driver when the consignment is picked up.
| In these circumstances... | Do the following... |
| The labels or barcodes DO NOT print
correctly on your printer (2 labels per A4 page) |
Refer to the Label Printing Troubleshooting Guide for hints on how to solve typical label printing problems |
| The labels or barcodes STILL do not print correctly | Contact the Star Track Express Help Desk on 1800 028 361 during business hours for assistance |
| There are less items to ship than initially entered | Modify the transfer/movement connote (see section - How to Modify Connotes for Transfers/Movements at Pickup Location) |
| Any informational messages are displayed | Check the message details and follow any instructions provided |
How to Reprint Transfers Summary/Labels at Pickup Location
Customers branches or stores (senders) can reprint transfer summary reports and labels for intercompany transfers/third party movements at the pickup location for shipping goods using Star Track Express.
You may need to reprint transfer summary reports and labels if a problem has occurred when printing the original reports and labels.
The transfer summary report is required to provide details of the transfers/movements to the Star Track Express Driver.
Labels can be reprinted after you have entered a transfer/movement consignment.
It is important that all labels are firmly adhered to the goods preferably printed on self-adhesive labels for laser printers (see Chapter 2 - Important Label Information).
The labels will be printed on your default laser printer.
Useful hints on solving typical label printing problems can be found
in the
Label Printing Troubleshooting Guide.
IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.
A unique transfer authority number will already have been allocated to the transfer/movement connote.
Note: customers branches or stores will have been sent an email with a link to a Print Transfer/Movement Labels option which will also allow them to reprint the transfer summary and labels for the consignment OR the transfer summary and labels will be emailed in PDF format and can be printed using the attached PDF file.
From the original Transfer/Movement Labels Email:
> Click on the link
in the email to access the Star Track Express web site
The Login screen will appear.
You then need to login to access the Print Transfer/Movement Labels screen.
At the Login screen you will be asked for your transfer
authority number and relevant despatch id for the
transfer/movement connote (this information is included in the original transfer/movement
labels email):
> Enter your transfer authority number
> Enter the relevant despatch id
> Click on the Submit button
Once you have entered your correct transfer authority number and despatch id the Print Transfer/Movement Labels screen will appear.
Note: if there are more than 20 items for the transfer/movement consignment the transfer summary and labels will be emailed in PDF format and can be printed using the attached PDF file.
| In these circumstances... | Do the following... |
| Unable to login to the Print Transfer/Movement Labels screen | Double check you have entered your transfer authority number and relevant despatch id correctly (note: this information is included in the transfer/movement labels email) |
| Still unable to login to Print Transfer/Movement Labels screen | Contact your vendor for assistance |
From the Print Transfer/Movement Labels screen:
> Check the transfer/movement consignment details
are correct
> If there are less items to ship than initially
entered you can modify the
transfer/movement connote to reduce
the quantity, weight or change the
volume before printing the labels by using the Update button on the
screen
(see - How to Modify
Connotes for Transfers/Movements at Pickup Location)
> Click on the Next>> button on the bottom of the screen to display the
transfer summary report for printing
(the labels will be displayed for
printing after the transfer summary has been printed)
> Click on the Print button to reprint the transfer summary report
> Click on the OK button
to confirm the report printed successfully and
the labels will be displayed for
printing
> Click on the Print button to reprint the first page of labels and to move
to the next page of labels (2 labels
per A4 page)
> Click on the Print button again until all the labels have been printed
Note: use the Next button to move to the next page of labels if you are using Netscape as your internet browser.
An additional label listing the relevant product codes for the goods being shipped may be printed (if applicable). This label can also be attached to your goods.
When you have finished reprinting the labels an "All labels have been printed" message will be displayed.
Use the Exit button to close this window if required.
IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.
Note: the driver copy of the transfer summary must be given to the Star Track Express driver when the consignment is picked up.
| In these circumstances... | Do the following... |
| The labels or barcodes DO NOT print
correctly on your printer (2 labels per A4 page) |
Refer to the Label Printing Troubleshooting Guide for hints on how to solve typical label printing problems |
| The labels or barcodes STILL do not print correctly | Contact the Star Track Express Help Desk on 1800 028 361 during business hours for assistance |
| There are less items to ship than initially entered | Modify the transfer/movement connote (see section - How to Modify Connotes for Transfers/Movements at Pickup Location) |
| Any informational messages are displayed | Check the message details and follow any instructions provided |
How to Modify Connotes for Transfer/Movements at Pickup Location
Customers branches or stores (senders) can modify consignments for intercompany transfers/third party movements to reduce the quantity, weight or change the volume before printing the labels at the pickup location for shipping goods using Star Track Express.
This may be required if there are less items to ship than initially entered.
Note: if there are more than 20 items for the transfer/movement consignment the transfer summary and labels will be emailed in PDF format and the quantity, weight and volume cannot be changed with PDF labels.
A unique transfer authority number will already have been allocated to the transfer/movement connote.
Note: customers branches or stores will have been sent an email with a link to a Print Transfer/Movement Labels option which will also allow them to modify the transfer/movement consignment to reduce the quantity, weight or change the volume OR the transfer/movement consignment transfer summary and labels will be emailed in PDF format and can be printed using the attached PDF file.
From the original Transfer/Movement Labels Email:
> Click on the link
in the email to access the Star Track Express web site
The Login screen will appear.
You then need to login to access the Print Transfer/Movement Labels screen.
At the Login screen you will be asked for your transfer
authority number and relevant despatch id for the
transfer/movement connote (this information is included in the original transfer/movement
labels email):
> Enter your transfer authority number
> Enter the relevant despatch id
> Click on the Submit button
Once you have entered your correct transfer authority number and despatch id the Print Transfer/Movement Labels screen will appear.
Note: customers branches or stores can only modify a transfer/movement consignment to reduce the quantity, weight or change the volume on the same day as the transfer/movement was entered or if the despatch date for the transfer/movement is after todays date.
| In these circumstances... | Do the following... |
| Unable to login to the Print Transfer/Movement Labels screen | Double check you have entered your transfer authority number and relevant despatch id correctly (note: this information is included in the transfer/movement labels email) |
| Still unable to login to Print Transfer/Movement Labels screen | Contact your vendor for assistance |
Note: if there are more than 20 items for the
transfer/movement consignment the transfer summary and labels will be emailed in PDF
format and the quantity, weight and volume cannot
be changed with PDF labels.
From the Print Transfer/Movement Labels screen:
> Check the transfer/movement consignment currently
displayed on
the screen is the one you want to modify
> Enter the reduced quantity, weight or change the
volume as required
> Click on the Update button to complete the modification of the
transfer/movement and display the transfer
summary report and labels
for printing (see - How to Print Transfer Summary/Labels at Pickup Location)
Note: any excess labels for transfer/movement consignments must be destroyed.
| In these circumstances... | Do the following... |
| Unable to modify transfer/movement consignment to reduce the quantity, weight or change the volume | The transfer/movement consignment data has already been transferred to Star Track Express and therefore the transfer/movement details can no longer be changed |
| Any informational messages are displayed | Check the message details and follow any instructions provided |
Chapter 10
How to Enter a Connote for a Transfer/Movement
You may need to enter connotes for intercompany transfers/third party movements with the details of the goods to be shipped using Star Track Express.
This is required to record the sender details, transfer/movement reason, service required, number of items, weight and to produce the labels for the goods.
Note: this is not required if your branches or stores (senders) can enter the transfer/movement consignments.
From the Web Transfers/Movements Menu screen:
> Click on the Enter
Transfer/Movement option
The Transfer/Movement - Sender Details screen will appear.
From the Transfer/Movement - Sender Details screen:
> Enter your sender details or select a
sender from the dropdown list
> Click on the Find Location button to obtain the correct location,
post code and state for the sender
> Enter the Sender Email address (if
required)
> Select the Labels in PDF format checkbox to
indicate the labels will
be emailed in PDF format for all
transfer/movement consignments for
this client
> Select the Sender to print labels - Yes
radio button if the labels will be
printed by the sender (otherwise the
labels will be printed by you)
> Select the Print product codes - Yes
radio button if the relevant product
codes for the goods being shipped will be
entered for this sender
> Select the Update Sender List radio button to add
frequently used
senders to your senders list
> Click on the Next>> button to move to the next screen
The Transfer/Movement - Receiver Details screen will appear.
> Select the payer account from the dropdown
list
> Enter your receiver details or select a
receiver from the dropdown list
> Click on the Find Location button to obtain the correct location,
post code and state for the receiver
> Enter the Receiver Email address (if required)
> Select the Notify Receiver radio button to
automatically send an email to
the receiver of the goods
> Select the Update Receiver List radio button to
add frequently used
receivers to your receivers list
> Click on the Next>> button to move to the next screen
The Transfer/Movement - Connote Details screen will appear.
> Select the transfer/movement reason from the
dropdown list
> Enter a unique transfer authority number for the
transfer/movement
(if required)
> Select the unit type from the dropdown list
> Enter the number of items, weight and size of items
> Click on the Calculate button to calculate the cubic volume (size)
for the transfer/movement by entering the quantities,
lengths, widths and
heights for the items
> Select the service required from the dropdown
list
> Select the Dangerous Goods radio button
if your transfer/movement
consignment contains dangerous goods
> Enter the relevant product quantities and
codes or
select the product codes from the
selection lists for the goods
being shipped (if applicable)
> Enter the despatch date for the transfer/movement
if not todays date
(format DD/MM/YYYY)
> Enter any other details you want to include on
the transfer/movement
consignment
> Click on the Submit button to complete entry of the transfer/movement
The Transfer Summary and Print Labels screens will appear (if the labels are to be printed by you) otherwise your branch or store (sender) will have been sent an email with a link to a Print Transfer/Movement Labels option to print the transfer summary and labels for the intercompany transfer/third party movement consignment.
You can now print the transfer summary and labels for the transfer/movement consignment
(see the next section - How to Print Labels).
You can also print the transfer summary for all the transfer/movement consignments for
this sender (see Chapter 14 - How to Print a Transfer/Movement
Summary).
Use the Reset button to clear the details on the transfer/movement connote.
Use the <<Back button to return to the previous screen.
Note: it is important that you select the correct location for your senders and receivers for deliveries by Star Track Express.
| In these circumstances... | Do the following... |
| A transfer/movement client (sender) is not appearing in the senders dropdown list | Select the Client is a Transfer/Movement sender checkbox in client maintenance to indicate this is a client for transfers/movements (see section - How to Modify an existing Client for Transfers/Movements). |
| A transfer/movement destination (receiver) is not appearing in the receivers dropdown list | Select the Receiver is for Transfers/Movements checkbox in receiver maintenance to indicate this location is a destination for transfers/movements (see section - How to Modify an existing Destination for Transfers/Movements). |
| Any error messages are displayed at the top of the screen | Check the message details and correct the details on your connote |
| Any popup window messages are displayed | Check the message details and alter the details on your connote (if required) |
| Any other informational messages are displayed | Check the message details and follow any instructions provided |
How to Print a Transfer Summary and Labels
You need to print a transfer summary report and attach labels to the goods for identification and tracking.
The transfer summary report and labels can be printed after you have entered the connotes
with the details of the goods to be shipped (see the previous section -
How to Enter a Connote for a Transfer/Movement).
The transfer summary report is required to provide details of the transfers/movements to the Star Track Express Driver.
It is important that all labels are firmly adhered to the goods preferably printed on self-adhesive labels for laser printers (see Chapter 2 - Important Label Information).
The transfer summary report and labels will be printed on your default laser printer.
Useful hints on solving typical label printing problems can be found
in the
Label Printing Troubleshooting Guide.
IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.
Once the transfer summary report and labels have been printed they can be posted to the sender.
From the Print Transfer Summary screen:
> Click on the Print button to print the transfer summary report
> Click on the OK button
to confirm the report printed successfully and
the labels will be displayed
for printing
From the Print Labels screen:
> Click on the Print button to print the first page of labels and to move
to the next page of labels (2 labels per A4 page)
> Click on the Print button again until all the labels have been printed
Note: use the Next button to move to the next page of labels if you are using Netscape as your internet browser.
An additional label listing the relevant product codes for the goods being shipped may be printed (if applicable). This label can also be posted to the sender and attached to the goods.
When you have finished printing the transfer summary report and labels an "All labels have been printed" message will be displayed and the Web Transfers/Movements Menu screen will appear.
You can now book a web pickup for this transfer/movement (see Chapter 15 - How to Request a Casual Pickup Booking for a Transfer/Movement).
You can reprint the transfer summary for the tranfer/movement consignments for this sender if required (see Chapter 14 - How to Reprint a Transfer Summary).
You can also reprint labels for existing connotes if a problem has occurred when printing the labels (see the next section - How to Reprint Labels).
IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.
Note: you must print the transfer summary reports for your tranfers/movements and post the transfer summary to the sender along with the labels (if the labels have been printed by you). The driver copy of the transfer summary must be given to the Star Track Express driver when the consignment is picked up.
| In these circumstances... | Do the following... |
| The labels or barcodes DO NOT print
correctly on your printer (2 labels per A4 page) |
Refer to the Label Printing Troubleshooting Guide for hints on how to solve typical label printing problems |
| The labels or barcodes STILL do not print correctly | Contact the Star Track Express Help Desk on 1800 028 361 during business hours for assistance |
| Any informational messages are displayed | Check the message details and follow any instructions provided |
How to Reprint Labels
You may need to reprint labels if a problem has occurred when printing the labels.
Labels can be reprinted after you have entered your connotes with the details of the goods to be shipped (see the previous section - How to Enter a Connote).
The labels will be printed on your default laser printer.
Useful hints on solving typical label printing problems can be found
in the
Label Printing Troubleshooting Guide.
IMPORTANT: Labels will sometimes print incomplete if the Print button on the label printing page is pressed before all the label details have appeared on the screen (ie. both barcodes and text). You must wait until all the label details are visible before printing the labels.
Once the labels have been printed they can be posted to the sender.
From the Web Transfers/Movements Menu screen:
> Click on the Reprint Label option
The Reprint Label screen will appear.
> Enter the connote number for the labels you need
to reprint
> Click on the Display button to display the labels
> Check the label details to ensure you have
selected the correct connote